Hi,
don´t ask me the reason but I actually tried out with the sysconfig -> Survey::SendPeriod: value of 0.1 and it doesn´t work. 0.01 works fine, indeed. Sorry for my last post wrong indication!
I can´t find any Survey Module logs either.
hope this helps!
Related to this: if you have set things in the expected manner in
sysconfig, and have created a survey and set it to Master, and surveys
are not being sent out when you close a ticket in that queue.. how do I
go about debugging it? What information would be useful?
Pablo Graterol wrote:
> Hi,
>
> 1) Create a new survey
> 2) Survey status must be Master
> 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
> (0.1 for example.)
> 4) That´s it. Every time a ticket is closed on the queues you selected,
> an email will be send tu the customer with the custom message ans a
> link to the survey.
>
> I hope this helps!
> regards!
>
> On Tue, Jul 7, 2009 at 12:39 AM, N Patil <N.Patil@lntinfotech.com
> <mailto:N.Patil@lntinfotech.com>> wrote:> ------------------------------------------------------------------------
>
>
> Hi,
>
> I have successfully implemented in my windows environment but dont
> know how to implement/configure Survey module.
> I can create survey but it does not send an email/notification to
> user about survey? does anyone know how to do that?
>
> any help will be appriciated. thanks in advance.
>
> - nilesh
> ______________________________________________________________________
>
> ______________________________________________________________________---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
> ______________________________________________________________________
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
>
>
>
> --
> -Pablo Graterol
>
> ---------------------------------------------------------------
>
>
>
-->
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
+-----------------------------------------------------------------+
Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr
Solitudinem faciunt pacem appellant.
(They make a wilderness and call it peace.)
---Tacitus, reporting the words of Calgalus
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/