Hi,

don´t ask me the reason but I actually tried out with the sysconfig -> Survey::SendPeriod: value of 0.1 and it doesn´t work. 0.01 works fine, indeed. Sorry for my last post wrong indication!
I can´t find any Survey Module logs either.

hope this helps!

On Tue, Jul 7, 2009 at 2:17 PM, Walter R. Moore <moorewr@eckerd.edu> wrote:
Related to this: if you have set things in the expected manner in
sysconfig, and have created a survey and set it to Master, and surveys
are not being sent out when you close a ticket in that queue.. how do I
go about debugging it? What information would be useful?

Pablo Graterol wrote:
> Hi,
>
> 1) Create a new survey
> 2) Survey status must be Master
> 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
> (0.1 for example.)
> 4) That´s it. Every time a ticket is closed on the queues you selected,
> an email will be send tu the customer with the custom message ans a
> link to the survey.
>
> I hope this helps!
> regards!
>
> On Tue, Jul 7, 2009 at 12:39 AM, N Patil <N.Patil@lntinfotech.com
> <mailto:N.Patil@lntinfotech.com>> wrote:
>
>
>     Hi,
>
>     I have successfully implemented in my windows environment but dont
>     know how to implement/configure Survey module.
>     I can create survey but it does not send an email/notification to
>     user about survey? does anyone know how to do that?
>
>     any help will be appriciated. thanks in advance.
>
>     - nilesh
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+-----------------------------------------------------------------+
Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr

   Solitudinem faciunt pacem appellant.
   (They make a wilderness and call it peace.)
      ---Tacitus, reporting the words of Calgalus


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