Hi OTRS mailing list users<br><br>Another notification-related problem is when customer by mistake<br>sends ticket to one queue and user reponsible moves it into appropriate<br>queue the agent of this appropriate queue does not receive a notification into his mail
<br><br>Although  I have set <br><br><strong>[ Move notification ] <br> Send me a notification if a ticket is moved into one of &quot;My Queues&quot;. <br>to<br>&quot;Yes</strong>&quot; this does not help<br> <br>Is there anything else to do.
<br><br>I am looking forward to your assistance.<br><br><br>