Thanks Shawn,

It does not matter if it is customer user not agent?

Aleksander

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley
Sent: Friday, April 29, 2011 10:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] User login data in URL

Hi Alexksander,

On Apr 29, 2011, at 10:21 , Aleksander Walesa wrote:

Hi All,

Is it possible to pass some login info to OTRS in URL? I wonder if it is possible for something like this: https://my_otrs_box/customer.pl?user=username?pass=User_password to automatically login that user after clicking that link?

Yes, use otrs/index.pl?Action=Login&User=<user>&Password=<pass>

///shawn