Good day!

In ru::Customer::StateUpdate change link to <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom&TicketID=<OTRS_TICKET_TicketID>&ArticleID=<OTRS_TICKET_ArticleID>&QueueID=<OTRS_TICKET_QueueID>

but on mail link notification look as

www.mydomain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=43&ArticleID=-&QueueID=9

How I can make link to show ticket in close state ?

Because if I type this link  in internet browser www.mydomain.com/index.pl?Action=AgentTicketZoom&TicketID=43&ArticleID=88&QueueID=9

 show ticket in close state.

Thanx J