Don't waste time considering this option. Seriously. I've had the same problem this summer, and I have tried to implement Openchange protocol. I have succeeded in connecting to mailboxes and in downloading messages on a local mailbox. I've also piped the mails collected through Postmaster script onto OTRS. I did a LOT of work but the issues remains simply too much to use this solution in a production environment. So definitely go and ask to enable POP3 or IMAP on per-mailbox basis: this is the only reliable way, now. If you really need it, your mail admins should (and could) do this. Period. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Bryan R. James Inviato: lunedì 9 febbraio 2009 21.18 A: otrs@otrs.org Oggetto: [otrs] Latching onto Exchange I'm new to the OTRS list, but google-fu failed me so please forgive me if I missed this in my searching. I've got OTRS setup on a Ubuntu 8.10 server I'd like it to be able to pull e-mails from our Exchange server, however the admins who take care of the Exchange box can't/won't enable either IMAP or POP3. It does have the web interface enabled though. Is there anyway I can use the OWA access to get the mail similar to the way Evolution works with Exchange to pull the mail into OTRS? Bryan