Re: [otrs] NewArticleIgnoreSystemSender not working

The problem is for new tickets it still shows. yes for filter , thanks a lot I seen the filter one in your earlier threads, and that worked well. but still in customer front-end, auto-response mail is like normal response only. It shows there. Is there any workaround for it ? -------------------------- Darshak Modi Elitecore Tech.|India Support: 081 41 344 244 Cell: 09909008245 On 1/10/2014 7:25 PM, Gerald Young wrote:

Existing SystemSender entries won't disappear. It's likely (?) new ones won't appear (The name "New Article Ignore" is a hint to this.). But if you disagree, you'd have already been able to determine that.

If old entries still bug you, ask that question. (Hint: There's not an easy answer to delete them, but you can enable the filter for agents.) If new entries are still a problem, then ask that question. (Again, probably not, but if it's not doing what it says it should do, you might submit a bug report.)

On Fri, Jan 10, 2014 at 8:40 AM, Darshak Modi mailto:darshak.modi@elitecore.com> wrote:

You mean after setting yes, i need to restart apache/otrs. After setting , I create new tickets, then also same problem exists.

On 1/10/2014 6:59 PM, Gerald Young wrote:

It may not be retroactive to existing SystemSender entries.

On Fri, Jan 10, 2014 at 2:32 AM, Darshak Modi mailto:darshak.modi@elitecore.com mailto:darshak.modi@elitecore.com>> wrote:

Even if I set it to Yes , it shows details of system sender like auto-response. in customer and agent interface both.

Am I missing anything here ?

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