Hi.

The agents have to choose the queues in ‚My Queues’ to get notified. Did they?

Daniel

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jamie Spence
Sent: Dienstag, 20. Mai 2008 06:57
To: otrs@otrs.org
Subject: [otrs] Agent Notifications Issues, Please help

Hello All,

We have recently installed thewin 32 version of otrs. The system is working fine except for agent notifications. Outbound mail is fine with other notifications working. No matter what I try I cant get agent notifications working. Agent notifications seem to work for follow ups, but nothing else (ie. change queue, new ticket)

Basically all I want is new ticket notifications to all agents in that queue.

Any help or suggestions most appreciated.

Thanks,

Jamie

--
====================
Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalore, India
560 103

--
====================
Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalore, India
560 103