I have migrated OTRS to a new server today. I rsync'ed /opt/otrs and ran SetPermissions.pl

Everything works fine, but new articles do not appear until I add a new article.

Customer A has an active ticket. Customer A replies. I get a notification email and see the star in the OTRS backend.

However, when I click the ticket and get an overview of all the articles, the new article does not appear.

When I add a new article, such as a note, the new articles appear as unread.

Help?

Met vriendelijke groet, with kind regards,

William Edwards

Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties

W. https://www.cyberfusion.nl/
E. wedwards@cyberfusion.nl

T. 040 - 711 44 96