
19 Jul
2011
19 Jul
'11
2:58 p.m.
Hello :-) Is it possible to configure OTRS so it is optional whether to create a note-internal on changing the ticket owner (or to make the note-internal's content optional)? This is seen, for example, in TICKETS -> Queue view -> open previously untouched ticket -> Owner OTRS version: 3.0.9 Best Charles