[otrs] not receiving escalation mails notification.

11 Feb 2009

      Can some one help? I can't receive the escalation notification despite
having done everything and researched.

I get this mail when GeneriAgent runs . What could be the problem

Unquoted string ""escalation" may clash with future reserved word at
?opt/otrs/Kernel/Config/GenericAgent.pm line 33

ERROR: OTRS-GenericAgent-10 Perl: 5.10.0 OS: linux Time: Wed Feb 11

Message: syntax error at /opt/otrs/Kernel/Config/GenericAgent.pm line
38, near "Module"

Can someone please help.
Regards

[otrs] not receiving escalation mails notification.

Tamara B. Chikumbi