So, we should create as many queues (not subqueues) as people we have in a department (lets call them "technicians"). The, the manager would see all tickets and then move them to the appropiate queue.

But.. what if one of the technicians should perform another task? Do we have to move him to the appropiate group? Isn't there any way to have all technicians in some common group, and assing them tasks separatelly? (Hope u understand me :D)

Thank you very much.


Marco Vannini wrote:
No, I mean, yes... :D as you like... in both case you should however create 2 or more different group and assign each queue to those groups.



On Mon, Nov 9, 2009 at 11:55 AM, Tomás Tormo <ttormo@indenova.com> wrote:
s there any way to get this? should we create different main queues for the task instead of using this approach?


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