it's possible do the same thing in the kernel/config.pm?

On 12 July 2012 14:08, Carlos Ribas <carlos@ansp.br> wrote:
Hello Stephan,

    This trick is what I was looking for! Thank you.

Best regards,

---------------------------------
Carlos Eduardo Ribas



2012/7/11 Stephan Lang <Stephan.Lang@bockonline.de>
Hi

you can limit the queues visible when creating a ticket in web interface

Config-Setting: 
 $Self->{'CustomerPanelOwnSelection'} =  {
 'Junk' => 'First Queue', 
 'Misc' => 'Second Queue' 
};



Mit freundlichen Grüßen

Stephan Lang

Am 11.07.2012 um 21:42 schrieb "Carlos Ribas" <carlos@ansp.br>:

But a customer can open a ticket and when he does it, he can choose a queue (if there are a lot of them).


2012/7/11 Ugo Bellavance <ugob@lubik.ca>
On 2012-07-11 15:03, Carlos Ribas wrote:
Hello All,

     I´m new with OTRS. I installed the latest version and now I'm
trying to understand how it works. I´m reading the manual page, but one
point is not clear to me.

     I can set groups, roles and queues. My doubt is if it is possible
to have, for example, two queues in the same group, but one queue
visible only to customer and both visible to agent. I saw that I can
have this configuration using two groups, but I would like to know if it
is possible to use only one.

I don't think OTRS is made to make queues available to clients.  The clients can see their ticket via a web interface, but not all the queue.

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