Am 31.10.2014 23:28, schrieb Mike Morris:
I'm a bit embarrassed that I haven't been able to find all the relevant setting(s) myself but... I haven't :-(
I want to make sure that no locked ticket is ever unlocked by the system as a result of a timeout - so that only Agent actions can result in an unlock.
I've searched in SysConfig for every combination of "(un)lock", "time(out)" and "auto(matic)" I can think of, and changed several settings... but it still keeps happening.
I've played with settings related to Notification of the timeout unlocks etc... but haven't been able to stop the actual unlocking. The undesired event causes an "Agent::LockTimeout" notification.
What critical setting am I missing? (fyi, v3.3.6).
Thanks,
MikeM
Hi Mike, This is regulated per Queue - "Unlock timeout minutes" - "0 = no unlock" Regards, Fritz -- ------------------------------------- KMF DatenSysteme Friedrich Koelbel Lagergasse 12 8020 Graz +436764209045 http://kmf.co.at office@kmf.co.at UID: ATU 46774600 -------------------------------------