Hi Rui,
assuming you dont want this to be for each ticket then in header section
break it down by subject or email address.
then in Set section you need to use: X-OTRS-Service option.
the name of the service must be spelled correctly and with the correct case
(upper/lower).
You can see what services you currently have under the tab Services next to
the dashboard/ticket icons at the top.
hope that helps you out.
Neil
2010/6/11 Rui Francisco
Hi,
Is there any way to set the service field on the ticket that arrives from email ?
I've tried to set it up with the Postmaster filter, but its not working.
Does anybody have a clue ?
Thank you
Rui
-- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt -----------------------------------------------------
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