Re: [otrs] Customizing "Customer Information"

Hi Ralf, On Mon, Feb 13, 2012 at 10:24, Ralf Hildebrandt wrote:

* Ralf Hildebrandt :

...

I want to customize the "Customer Information" table shown in the right hand side of the AgentTicketZoom view.

Right now it's retrieving the Customer Info from LDAP; what I want to do is add some custom hyperlinks to other systems which would enable the Agent to reset passwords etc.

Found it in config.pm :

           [ 'VPNLink', 'VPN Info',    'uid',   1, 0, 'var', 'http://host/?user=$Data{"UserLogin"}', 0 ],

You can also customize the options found under SysConfig > Framework > Frontend::Customer; such as Frontend::CustomerUser::Item###1-GoogleMaps. This will give you clickable links just below the customer information attributes. -- Mike