Our OTRS system is acting strangely. I returned from a few days holiday to find that many tickets were duplicated, each new ticket three minutes apart-- maybe OTRS isn't deleting the messages off the POP server and thinks an old email is a new ticket? Separately, often when trying to send a reply I received this error: Software error: Can't locate object method "set_error" via package "Authen::SASL::Perl::DIGEST_MD5" at /usr/lib/perl5/vendor_perl/5.8.0/Authen/SASL/Perl/DIGEST_MD5.pm line 55. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. I was able to send the message when I tried again. Suggestions? I have contacted my regular OTRS consultant but no reply yet. Are there others that do OTRS consulting/troubleshooting/upgrading/installing ? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com