Eric wrote: The version 2 manual isn't corrupt, I downloaded and printed it a couple of days ago, I guess yours got corrupted during the downloading process... You should try again, or if you want I can sent it to you by email... Yours, Eric Keith replies: Thanks - I get it just fine from home, Acrobat Reader 6 (M$2000). Two different machines I tried at our office, both with Adobe Reader 7.0 failed (M$XP and 2000) failed to open it, both with Firefox and IE. Also I noticed that none of the screen shots in the online version were downloading at the office (coming in as broken images), even if I tried to directly access them (ie http://doc.otrs.org/2.0/en/html/screenshots/homepage-otrs.png). We are firewalled, but have not had any problem with images unless a referrer is needed. Perhaps this is the problem. I've downloaded the manual here at home and put it where I can get it at work tomorrow. We're having some trouble getting the SMTP/Mail working (Server 2003) and may ask some questions about that tomorrow as well. Thanks again Eric. Keith