I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message.

I had to go to SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again.

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Brian Lang - IT Department
Sovereign Management Group Inc. proudly serving
Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill
blang@smgi.ca | Office: 604.538.1566 x2905
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On 2009-08-27, at 4:53 AM, IT easyap wrote:

Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to 2.4.3 the problem persists.
 
 
Do you have any idea to correct this uncomfortable issue ?
 
Thanks in advance
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