Hello,

of course you can. You may add as many states as you wish also. You should not change the names of state _types_, though.

Regards

Jan Dreyer

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Joshi
Gesendet: Montag, 9. Januar 2012 07:28
An: 'User questions and discussions about OTRS.'
Betreff: [otrs] OTRS configuration

Hi,

Can we add numbers to the customized ticket states?

For instance

Can I have added new ticket states as

1.New

2.Acknowledged

3.Waiting

4.Completed

5.Closed…..

Is this valid??

Regards

Nikhil Joshi

Pune