Re: [otrs] Where are the <OTRS_TICKET_*> options defined?

Hi Dan Dan Matthews wrote:

I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as are defined? If I could find this I might be able to make an option. I don't really care if it is numeric, so long as something is there.

Kernel/System/Ticket/Article.pm -> SendAgentNotification()

Thanks ============================== Dan Matthews Network Administrator Coleman Professional Services

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