25 May
2004
25 May
'04
2:48 p.m.
You will obviously have to customise the subject match to correspond to your ticket number format. Replace <reply address> with the address you want replies to go to should customers reply to the rejection message - unless you want them arriving back in the ticket system, in which case remove the -I option.
it works perfectly, thanks ! now that we have the basic procmail building blocks, we'll try to extend this ruleset to do cool things like blacklisting stupid customers, forbid HTML content, etc.
and next : forbid s/mime signed messages :-) (i've received 3 of them today...) -- Sébastien Guilbaud