Community,

We are currently running on the version otrs-6.0.14-01.noarch.  We are getting weekly crashes where the database locks up due to being out of memory.  Is this happening to anyone else?  Is there a possible fix to this issue?

Current set up

OS: Cent OS 7.5

Memory:12 GB

Database:

MariaDB-compat-10.2.18-1.el7.centos.x86_64

MariaDB-client-10.2.18-1.el7.centos.x86_64

MariaDB-common-10.2.18-1.el7.centos.x86_64

MariaDB-server-10.2.18-1.el7.centos.x86_64

OTRS version

otrs-6.0.14-01.noarch

Issue:

DB locks up, CPU locks up. Once DB is restarted, app is fine

[1311431.213740] Out of memory: Kill process 8902 (/opt/otrs/bin/c) score 5 or sacrifice child

[1311431.214649] Killed process 8902 (/opt/otrs/bin/c) total-vm:451892kB, anon-rss:33636kB, file-rss:268kB, shmem-rss:8kB

Happens once a week

Thank You,

Johnnie Rucker