Re: [otrs] Closed State

gen@gentube.com wrote:

If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here.

No, I believe the default setting is that the ticket is opened again. At least, that's how it's working in our installation. This behavior is controlled by the settings I pointed you earlier. Have you created a test ticket, closed it, then replied to it and checked what happened to the ticket? Nils Breunese.