I will chcek this precisely toomorow but as I wrote
It seems to be OTRS charset encoding converting problem
or dont know what. When StorageModule->ArticleStorageFS
and I send email encoded in ISO8859-2 to OTRS then attachments
with body of that email are not fully readable. When
StorageModule->ArticleStorageDB
there is no problem. When StorageModule->ArticleStorageFS those attachments
are
wrote to the disk but now I dont know in which encoding? In encoding they
were sent or
they are converted to UTF-8 when I have default charset =UTF-8 in OTRS ?
When I create new file with Vi or MC under console with polish characters
and afterthat
I open them under firefox or IE everything is fine and encoding is UTF-8. So
I have
set locales to UTF-8.
----- Original Message -----
From: "Andy Lubel"
Hi Tom
On Tue, Apr 10, 2007 at 04:22:15PM +0200, Tom wrote: Is data inserted to OTRS's database compressed?
No.
Which storage module is better to use ArticleStorageFS or ArticleStorageDB?
That depends on your needs :). If you have to process many attachments I'd use the FS module. But setting up the DB module is easier because you don not have to care about filesystem permissions.
But If I would like to use FS module there is problem with encoding. I write about this problem here: http://lists.otrs.org/pipermail/otrs/2007-April/018279.html and here I pasted whole description:
There are problems with viewing email's body written in attachments as html and plain text when StorageModule->ArticleStorageFS. When I set StorageModule=ArticleStorageFS then when I send email to OTRS in plain text and HTML like it can be done by Thunderbird Mozilla, then when I open this ticket under OTRS I have email body shown also as attachments (plain text, html). Problem is when for example send to OTRS email is ISO-8859-2 encoded and when I'm opening this attachments in new window then there are no polish characters visible (ZZCLÓASe). There is no such problem when as StorageModule is set ArticleStorageDB. What is the Problem? I have in /etc/enviroment LANG="en_US.UTF-8" and in /etc/locale.gen en_US.UTF-8 UTF-8 in the first row .
System is Debian.
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