
30 Jul
2009
30 Jul
'09
2:26 p.m.
Hello, some customers do reply to veeeery old tickets. The result: On the page index.pl?Action=AgentTicketQueue the the ticket gets listed first, because the ticket age is f.ex. 100 days, but the last customer message is only a few hours old. Is there a possibility, that the tickets on the page mentioned above get sorted by the last customer reply - and not by the initial ticket creation time? Thanks, Kevin