Thank you Alexander,

Could it be related to a ("high") number of item in configuration ? I mean:

users: 83
queue: 256
groups: 70
customer_user:107
(valid and invalid)

If the tool try to compose an update with so many item could pass a kinda buffer so it does nothing (just a fantasy guess)? 


On Mon, Dec 14, 2009 at 2:39 PM, Alexander Halle <ahalle-otrs@radprax.de> wrote:
Marco Vannini wrote :

I don't know if you have encountered a similar problem but, when I add an account (it could be customer or agent) and then I try to assign groups and at the end and  I press submit it does nothing at all, in fact if I reopen the account it does not has the group previuosly selected associated.
[...]

Hello Marco,

I couldn't reproduce this with my OTRS 2.4.4 on OpenSuse 11.1 :(

I add an agent and then I can select groups. When I submit and check my work the agent exists and is in the selected groups.

Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264,  DE 814559152
Web: http://www.radprax.de


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/