So you have the 'max_allowed_packet' set to 16mb in the [mysqld] section of my.cnf. The next place I would look would be apache. Can you find and maybe paste interesting looking logs? Have you made any changes in 'sysconfig' area yet? -Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Martella Sent: Monday, March 05, 2007 10:32 AM To: User questions and discussions a Subject: Re: RE: [otrs] Truncated upload 05-03-2007 Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :( Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it ======= At 05-03-2007, 15.30.37 you wrote: =======
What is your max_allowed packet in your DB daemon? Even though you use
the file system to store files, they still first go through the web_upload_cache table before placed on the local file system.
If you are using MySQL its in the my.cnf file and a normal value is something between 8-16mb.
HTH,
Andy Lubel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Luca Martella Sent: Monday, March 05, 2007 6:17 AM To: otrs Subject: [otrs] Truncated upload
05-03-2007
Hello all! I'm Luca from Italy. We have OTRS correctly configured on a windows platform and we have a problem: all the files attached to a ticket are truncated! Sometimes it truncated only 16 bytes, other times
even 20-30 kbytes. We use the file system to store the files.
Does anyone have suggestions for this issue?
Thanks in advance
Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it
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