I looked at the OneZero software quickly after the initial post, and it
looks UGLY out of the box. I'm sure that it's possible to customize it
to what you want it to look at.
I'm enjoying how OTRS is setup and how it runs. I don't have any
complaints about it yet except for the stats support that is lacking,
but can be taken care of with sql queries.
-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de]
Sent: Thursday, June 03, 2004 11:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] KnowledgeBase Support
On Friday, June 04, 2004 2:20 AM
Jesse
I'm curious if anyone has implemented a knowledgebase into OTRS.
OTRS does provide a FAQ section. It gets visible when you populate the 'faq' group. The public interface is located at http://localhost/otrs/faq.pl
To conclude and reiterate, has anyone implemented a knowledgebase into
OTRS like this OneZero software.
The OTRS FAQ section shares the same features, I suppose.
And What other reasons would you guys give as to why you would recommend OTRS over this other software?
We're Perl. Just kidding - leaving this as an exercise to the reader. Play with both of us, and soon you'll see whom you love more. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388