What do you want to do with "it's not a ticket"? Because the default is to create one.

On Mon, Jan 10, 2011 at 5:42 AM, Martignier, Philippe <Philippe.Martignier@wipo.int> wrote:
Thanks Gerald

"^ usually indicates beginning of a line. ! indicates negation."


So what should I put for an expression in order to say not egal to the word ticket in the subject line???

Thanks I really don't know what to do with this ! ...

Philippe

Message: 5
Date: Fri, 7 Jan 2011 17:29:46 +0100
From: "Martignier, Philippe" <Philippe.Martignier@wipo.int>
Subject: [otrs] Postmaster filter: help
To: "'otrs@otrs.org'" <otrs@otrs.org>
Message-ID:
       <1693924543D7ED4ABDDFCD1CCAB002880A427D1970@ICCV101C.gms02.unicc.org>
Content-Type: text/plain; charset="us-ascii"

Hi

I asked before for an express to do the not =

It was like this: ^[^expression]

What I want now is the following:

A filter that will ignore all internal mails to create new tickets apart when the internal mail is about a ticket

So I have in my filter

>From    wipo.int                                to identify internal emails
To              income.accou@wipo.int   the destination generic email
Subject ?????????????                   to say not= ticket

I tried lot of things for the ?????????????

^[^Ticket] does not work

^[^T]^[^i]^[^c]^[^k]^[^e]^[^t]

I tried to play also to play with the symbols # and : as they are part of the subject in a ticket but I had no success at all

Any help really well welcome :)

Thanks

PS : how do we do the "and" in a expression cause all I tried was giving an "or"

Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3

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Message: 6
Date: Fri, 7 Jan 2011 11:55:32 -0500
From: Gerald Young <crythias@gmail.com>
Subject: Re: [otrs] Postmaster filter: help
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
       <AANLkTinvjS8AJptdJmrx9g6Q3F06L58n-7hm2Ks83=bP@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

^ usually indicates beginning of a line. ! indicates negation.

On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe <
Philippe.Martignier@wipo.int> wrote:

> Hi
>
> I asked before for an express to do the not =
>
> It was like this: ^[^expression]
>
> What I want now is the following:
>
> A filter that will ignore all internal mails to create new tickets apart
> when the internal mail is about a ticket
>
> So I have in my filter
>
> >From    wipo.int                                to identify internal
> emails
> To              income.accou@wipo.int   the destination generic email
> Subject ?????????????                   to say not= ticket
>
> I tried lot of things for the ?????????????
>
> ^[^Ticket] does not work
>
> ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t]
>
> I tried to play also to play with the symbols # and : as they are part of
> the subject in a ticket but I had no success at all
>
> Any help really well welcome :)
>
> Thanks
>
> PS : how do we do the "and" in a expression cause all I tried was giving an
> "or"
>
> Philippe Martignier
> Communications Division
> Customer Service Section
> Email : Philippe.Martignier@wipo.int
> Phone : 00 41 022 338 72 36
> Building : GB II
> Office : 0,3
>
> World Intellectual Property Organization Disclaimer:
>
> This electronic message may contain privileged, confidential and
> copyright protected information. If you have received this e-mail
> by mistake, please immediately notify the sender and delete this
> e-mail and all its attachments. Please ensure all e-mail attachments
> are scanned for viruses prior to opening or using.
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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