Re: [otrs] fetchmail job error

17 Sep 2009


      Sure, and PIDCreate is as follow. So seems that is not a file but a record
in the db, but he has just checked in it.
sub PIDCreate {
    my ( $Self, %Param ) = @_;

    # check needed stuff
    if ( !$Param{Name} ) {
        $Self->{LogObject}->Log( Priority => 'error', Message => 'Need Name'
);
        return;
    }

    # check if already exists
    my %ProcessID = $Self->PIDGet(%Param);
    if ( %ProcessID && !$Param{Force} ) {
        if ( $ProcessID{Created} > ( time() - 3600 ) ) {    # 60 * 60
            $Self->{LogObject}->Log(
                Priority => 'notice',
                Message  => "Can't create PID $ProcessID{Name}, because it's
already running "
                    . "($ProcessID{Host}/$ProcessID{PID})!",
            );
            return;
        }

        $Self->{LogObject}->Log(
             Priority => 'notice',
            Message  => "Removed PID
($ProcessID{Name}/$ProcessID{Host}/$ProcessID{PID}, "
                . "because 1 hour old!",
        );
    }

    # delete if extists
    $Self->PIDDelete(%Param);

    # sql
    my $Time = time();
    return $Self->{DBObject}->Do(
        SQL => 'INSERT INTO process_id'
            . ' (process_name, process_id, process_host, process_create)'
            . ' VALUES (?, ?, ?, ?)',
        Bind => [ \$Param{Name}, \$Self->{PID}, \$Self->{Host}, \$Time ],
    );
}


On Thu, Sep 17, 2009 at 11:52 AM, Rory  wrote:
...
The PostMasterMailbox.pl script contains the following code;
# create pid lock
if ( !$Opts{f} && !$CommonObject{PIDObject}->PIDCreate( Name =>
'PostMasterMailbox' ) ) {
   print "NOTICE: PostMasterMailbox.pl is already running (use '-f 1'
if you want to start it ";
   print "forced)!\n";
   exit 1;
}
There may be a file that has the PID of the PostMasterMailbox process
in it which you will need to remove.
Unfortunatley I don't know where this might be. i would assume
somewhere in the OTRS directory structure. Look out for files like
PostMasterMailbox, pid and lock.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/17 Marco Vannini :
...
As posted in other thread for the same problem did you also read the log
file generated by adding -d 2 switch ?
On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat  wrote:
...
Hi,
I did not found any record relatd to postmaster.
2009/9/16 Marco Vannini 
...
did you tried to fetch record in process_id on your otrs's mysql box ?
if
...
...
there is a record related to postmaster try to remove it
On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat 
wrote:
...
Hi Rory,
The host was running more than 3 weeks, but the problem is still
exist after reboot it.  I just found "PostMasterMailbox.pl -f 1" no
other
...
processs. If any way would check this?
2009/9/15 Rory 
...
It sounds like the process hung when it was running.
Check your running processes and see if it is there and how long it
has been running.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/15 hpsbigcat :
> Hi All,
>
>    I‘m using OTRS 2.4.4 on Centos5.2.  I'v setup
PostMasterMailbox.pl
...
> to
> fetch mail every 1 minute and works fine before today.  But now,
the
> system
> did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to
> force
> recive them.  And I found some logs as :
>   [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> PostMasterMailbox, because it's already running
> (sample.company.com/21426)!
>
>   Have someone to help me
> --
> Hpstiger
>
>

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