Yes, doable, but would require perl and design skills.
First, you'd need to store the mapping somewhere.
Second, you'd need to adjust the files in Kernel/Modules to use this data.
Note that it would be considered "best practice" not to hack the existing files but to create an additional package with your modifications to ease upgrading.
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On 30 Oct 2009 18:28, "Jason Dupuy" <it.manager@globalproductsinc.com> wrote:
Would like to associate Type of incident with the Service.
In other words, Type X would only display X Services available and Type Y would only display Y Services.
Doable????
Jason Dupuy
IT Manager
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Confidentiality note: This document and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this document or any attachment is prohibited. If you have received this document in error, please notify us immediately by returning it to the sender and destroying any copy.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/