2009/10/13 Dunn, Jeff <Jeff.Dunn@amplifon.com>

I am new to OTRS, and am in the process of setting up a new OTRS installation, for testing and then deployment.

We are transferring from another ticketing system and need to copy a large amount of customer data from the old system. I know that MySQL has the LOAD DATA INFILE facility, and using a CSV file, this works very well except for setting up initial passwords for the users on the new system.

If I leave the password blank I have been unable to logon as the new users.

Is there a way of setting the default passwords in a CSV import file?

I to am new to OTRS so I don't know if you can set a default password. However having just tested importing a user with the method you mentioned. If the user goes to /otrs/customer.pl and enters their username into 'Lost Your Password?' they will receive an email giving them a link to follow to receive a new password. The password is then sent to them by email straight away and then they can login normally.

Steve Atkinson.
Cheshire, UK.