Wow,

Do a manual install.  The only issues that a normal sysadmin would have is solving the perl dependencies.  Im not sure exactly what a unix analyst is but if you cant manually install OTRS then you definitely don’t want to use this long term in a production environment unless you purchase support.



On 8/6/07 11:22 AM, "Laurent Minost" <lminost@denyall.com> wrote:

Hi Andrew,

As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :)
Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ?
Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through <mysql -u root -p> from your machine)
More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ?

Thanks by advance,

Best regards.

Laurent


Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit :
Hi,
 
 It seems that every time I send an email to this mailing nothing gets accomplished.  But I am trying to go live with otrs2 at my company, and can’t figure out why every time I install the package, it doesn’t work.  I am using Debian Etch, with OTRS2.  If I install with mysql, it says there is some database problem.  I have the mysql-client installed.  If its postgresql, it doesn’t install the user for administering the application.  Could someone please advise me on this?  I would like to go live this week.
 
  
 
  
 
 Thanks for you help,
 
  
 
 Andrew Meyer
 
 Unix Systems Analyst
 
 Precision Practice Management
 
 1300 Hampton Ave., Ste 200
 
 314-787-0681  x39
 
 314-565-0868
 
 

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Andy Lubel
Application Administrator / IT Department

GTSI Corp.
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