Re: [otrs] Back end customers from a read-only Oracle?

As a followup, I found section 12.1.1 in the manual, about external databases. I was just wondering if anyone had any more specific examples about Oracle. Do we need to install the Oracle client on the OTRS server? Thanks Shane On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley wrote:

We're currently using MySQL for our internal database with OTRS.

However we have an existing Oracle database which contains our customers.

Is it possible to pull customer data from a read-only Oracle table? For example a customer calls in, gives us their CustomerID.  Our agents then enter that CustomerID into OTRS, and using our Oracle tables, it can pull the name and email address?

Thanks!