Hi James,<br><br>Can you please point me to which file to edit.<br><br>and / or send me the code for it.<br><br>I don&#39;t want other queues (TO) field to be selected by customers but while doing that :<br><br> i don&#39;t want to change the queue types from users to admin so they don&#39;t see it. That&#39;s not what i want.<br>
<br> I just want to force them to have one option by default in the TO field and your way of solving seems to be the only way.<br><br>Thanks &amp; Regards,<br><br>Sarper<br><br><br><br><div class="gmail_quote">On Tue, Oct 27, 2009 at 12:27 AM, James Morgan <span dir="ltr">&lt;<a href="mailto:james.morgan@vernet.net.au">james.morgan@vernet.net.au</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">








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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">To answer your first question I simply modified the template for
that page to change the combobox to have only one option rather than retrieving
from the database.</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

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<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>
[mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>Sarper SARIDAL<br>
<b>Sent:</b> Tuesday, 27 October 2009 2:59 AM<br>
<b>To:</b> <a href="mailto:otrs@otrs.org" target="_blank">otrs@otrs.org</a><br>
<b>Subject:</b> [otrs] Customer ticket screen [Urgent]</span></p>

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<p class="MsoNormal"> </p>

<p class="MsoNormal" style="margin-bottom: 12pt;">Hi all,<br>
<br>
Is it possible to disable the TO field while creating a ticket?<br>
<br>
Or set it as a predefined field and not allow users to change... (hashed field)<br>
<br>
2 nd question is it possible to set service type field to a MUST field.<br>
<br>
It is really urgent for me if someone has an answer or a workaround solution it
will be great!<br>
<br>
Sarper</p>

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