Re: [otrs] blocked ticket does not change state

Tickets change to open when a reply is made to the ticket. ("Hi, I'm agent x. I'll be handling your ticket"). On Wed, Dec 21, 2011 at 6:11 PM, DM_Julio Angulo wrote:

Hi to all, I have a question about a strange behavior detected, tickets normally created in state new, but when a agent blocking the ticket, does not change the status to open, would be kind enough to guide me where could begin to ask what I am lost.

thank you very much

Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155

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