Hi Paul, On Fri, Sep 26, 2003 at 10:21:42PM -0400, Paul wrote:
I'm attempting to set up a system where less-experienced agents are able to move tickets that require higher levels of support into a queue set up for that purpose, however I am unable to get the permissions set correctly in order to do this. When a user is given RO access only (which I assume is read-only) to a queue, the queue does not appear in the drop down box as an option. It only appears when RW is selected, but that gives the agent access to a queue that I prefer they not have.
Is it possible within the current framework to set this system up? Here are specific settings that I think are relevant to the discussion: [...] # MoveInToAllQueues -> useful for ASP # (Possible to move in all queue? Not only queue which # the own groups) [1|0] $Self->{MoveInToAllQueues} = 0;
If you set this to '1', the the agent will be able to move tickets into RO queues.
Thanks, Paul
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier