James Leiter
System Technician

R&B Solutions Inc.
860 Northpoint Blvd.
Waukegan, IL. 60085
work number: (847)887-8512

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Well the present URL is in the form of  http://name/otrs/customer.pl , but we really want to make it shorter for the users to access it without all the hassle of forgetting one part of the URL, so we want to see if there is a way we can shorten it up, to like techhelp.com or something in those lines. And if you could use lame mans term, due to being new user at Apache 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lic. Federico G. Stilman
Sent: Wednesday, March 18, 2009 10:41 PM
To: otrs@otrs.org
Subject: [otrs] Predefined response on bulk action

Dear folks,

1) For a long time I have been looking for a way to send one of the
predefined responses to -for example- send the same response to a
group of selected tickets. I've never found the way. Is this possible?

2) The same for the new Ticket-Email operation: is it possible to use
a predefined response when creating a new email-ticket ? It would be
great having the list of responses like we have them when answering to
an already extisting article.

Regards,


--
Lic. Federico G. Stilman
Stilman Research
Tel/Fax: (011) 4801 - 4605 / 4177
Cel.: (00 598) 94 066 771