Re: [otrs] CustomerID as required field in AgentTicketClose

I can understand how CustomerID is empty on a phone call, if you don't have a customer added for the email entry. As procedure, though, you can click the Customer button and assign a "real" customer, then close the ticket. (also, ditto what Steven says). On Thu, Sep 13, 2012 at 10:17 AM, ml ml wrote:

Yes i can.

I just created a Phone Call Ticket and left the CustomerID Field empty.

Then i closed that ticket. AgentTicketClose does NOT have the CustomerID field here...

Thanks, Mario

On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young wrote:

...

The CustomerID is already a part of the ticket, in the ticket table. You can't close a ticket that doesn't have that information... You can't close a ticket without being in the ticket.

On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote:

...

Hello List,

i have OTRS 3.1 and i want the CustomerID field to be required AgentTicketClose.

How do i do that?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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