Jeez - why didn't anyone tell me to RTFM??? I just saw the "Response Format - compose answer" section in the Fine Manual. Followed that syntax, and all is well. Thanks for the response - David Hoskin On Mar 2, 2005, at 1:53 PM, Markus Ruecker wrote:
Hi,
Just add this to your Config.pm
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}
$Data{"Signature"} ';
Regards,
Markus Ruecker
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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Hoskin Sent: Wednesday, March 02, 2005 9:19 PM To: User questions and discussions about OTRS. Subject: [otrs] Format of email messages and external mailbox (again)
How can the outgoing email be reformatted to place the response ABOVE the original message?
And again, anyone know how to "pre-populate" the bcc field for sending to an external mailbox?
David Hoskin
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