Hi Marco,
 
Thanks for you answer.
 
That is an option, but than I have n't the body tag in all the empty anwers.
Is there a way to have 2 different empty answers where 1 with the body and 1 without the body tag?
 
 
 

 

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff
removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf 

Ticket -> Frontend::Agent::Ticket::ViewCompose)  ?



On Tue, Jan 25, 2011 at 5:31 PM, <jverhoeff@beckhoff.nl> wrote:

Hi All,

 

Because i get no answer on my previous questions, I'll try to cut this in portions ;-)

 

We use OTRS 2.4 windows for our support, this works very well.

 

Q) Is it possible to create an "empty answer" without the (old) body, so that there is no previous infomation in it (and it is really an empty answer)

 

 

 

Thanks for all help and ideas

 

Jurjen Verhoeff

 


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