Hi Daniel,
Thanks for your answer,
More than me the ones who want to see the tickets are the people in charge
of generating reports (it's an outsourced help desk so reports are the
baseline for closing every period). In this particular case they want to see
all interactions from a certain client and for thar matter they were trying
to sort the AgentTicketStatusView by client number
As you said the database is my friend so I guess I will come with some
queries using AdminSelectBox but I still wonder why they won't show them all
under StatusView.
Thanks again,
Leonardo Certuche
On Wed, Jun 24, 2009 at 2:27 AM, Obee, Daniel
Hi Leonardo
Our system has reached the 1.000.000 th ticket lately and to be honest I never felt the need to see _*all*_ closed tickets.
If so, then the database is your friend. Here you can cluster tickets by FreeTexts for example and so on.
Where and wherefore do you want to see them?
Greets
Daniel
*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Leonardo Certuche *Gesendet:* Mittwoch, 24. Juni 2009 02:41 *An:* User questions and discussions about OTRS. *Betreff:* [otrs] more than 6000 closed tickets
Hi there,
Here's a question for the ones with large implementations of OTRS. One of the environments I take care of have reached the 6000 closed tickets. Unfortunately OTRS won't show them all -only the 6000 newest. I was doing my homework and the research only led me to the following user's manual entry http://doc.otrs.org/2.4/en/html/c2632.html in which they talk about performance but they won't mention anything about not showing old tickets after the 6000 limit is reached.
Has anyone faced this same situation? Any help is much appreciated!
Greetings,
Leonardo Certuche
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