Sarper SARIDAL wrote : [...]
All closed tickets are re-opened by a follow-up message with a new ticket id. and the creator is unknown.
For example ;
there are 15000 tickets closed upto date.
Now otrs opens them as a new ticket with a follow up.
Is there a place where i can check how this happened? [...]
Hi Sarper, since a generic agent job can easily modify a lot of tickets I would look for them in the OTRS log and check the configured jobs. Then I would examine the history of a couple of affected tickets for more information and similarities. What do you mean by follow-up message ? An OTRS article or an email referencing an existing OTRS ticket id which so got automatically merged to this ticket ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de