Hello Everyone,

and the next mind-boggling question:

Is anyone implementing Service Level Agreements in OTRS?  I was wondering how this can be implemented to ensure that our ticket do not exceed our current SLA’s.

I appreciate any and all comments and thank you all again for a wonderful source of knowledge here by this mailer.  I hope that I can someday be helpful here as well and not always be the “leech”.

Vielen Dank,

Shawn Beasley

Support - IT

Cargo Future Communications GmbH

Geb. 1335

55483 Hahn-Flughafen

Tel.    +49 6543 983 113

Fax    +49 6543 983 119

Mobil: +49 151 12 12 8934

Email: shawn.beasley@dlh.de

Web:  http://www.cfc-callcenter.de