at which point the local aliases file works about equally well
Thank you for that hint. Of course it should work that way. I would have
hoped that to be the case, anyway (didn't bother to try it). One thing I
did use procmail for at one implementation was to alert a department
manager (cc email) when a ticket request came from a department employee.
Of course, it didn't have the ticket number, but otherwise it was a
good-enough workaround.
On Wed, Oct 3, 2012 at 10:35 AM, David Boyes
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young And in my case, I use procmail which has none of these issues and
receives
mail instantly into OTRS.
Agreed. Procmail wins big.
But, if you're stuck with the POP option (a horrible, horrible idea, IMHO), procmail doesn't help w/o the local MTA to invoke it, at which point the local aliases file works about equally well, and it's one less thing to maintain.
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