I'm trying to do this as well without luck. I really want to be able to just create a ticket without sending an email to a "customer". Basically I need to make "internal" tickets where emails don't get sent out. I saw a recommendation somewhere to make a "Generic User" customer and then create phone tickets.. While this sounds interesting it 1) tracks the information wrong (It's an internal ticket that was brought to our attention by the customer and deserves a follow up!). ALso, I tried creating a phone ticket for our customer last night and to my dismay, AN EMAIL was sent to the customer.. Help! -Brett On Mon, April 24, 2006 4:40 am, Alan McKeown wrote:
Hi All, I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved?
Also when I create tickets I do not want to send an email to the customer, is this possible? when you set-up a customer you have to have a valid email for them.
Regards
Alan.
-- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/