Ho everybody,
OTRS is broken and i have to repair quickly for my user...
and it is very bizarre !
intranet.sales.com is my intranet and otrs was working great on it
Today apache has crash and i repair it but now OTRS do not work and in the error it is about intranet.marketing.com that is not mine but on my company network.
i do not understand how otrs find this address !
Can anyone halp me ? thanks.
Nicolas
Error: Host 'intranet.marketing.com' is not allowed to connect to this
MySQL
server
Comment:
Please contact your
admin
Bug
Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 19:20:37 2005
Message: Host 'intranet.marketing.com' is not allowed to connect to this MySQL server
Traceback (3516):
Module: Kernel::System::DB::new (v1.40) Line: 222
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 124
Module: (eval) (v1.73) Line: 184
Module: ModPerl::RegistryCooker::run (v1.73) Line: 184
Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 154
Module: ModPerl::Registry::handler (v1.99) Line: 16
I launch CheckDB.pl and i have
DBI connect('database=otrs;host=intranet.sales.com;','root',...)
failed: Host 'intranet.marketing.com' is not allowed to connect to this
MySQL server at /opt/otrs/Kernel/System/DB.pm line 245
ERROR: OTRS-CheckDB-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 20:19:17 2005
Message: Host 'intranet.marketing.com' is not allowed to connect to this MySQL server
Traceback (3837):
Module: Kernel::System::DB::new (v1.40) Line: 222
Module: ./CheckDB.pl (v1.11) Line: 47
No database connect!
DB.pm line 245 is :
# db connect
if (!($Self->{dbh} =
DBI->connect("$Self->{DSN}", $Self->{USER}, $Self->{PW},
$Self->{'DB::Attribute'}))) {
what can be wrong ? a con file ? i did not find....