Hi Eduard, On Tue, Aug 26, 2003 at 09:56:00AM +0200, Karb, Eduard wrote:
1) i've installed OTRS on a Suse 8.2-System. And it runs. But: How do i start a cron job for pop3-email-fetching? If i run "perl PostMasterPOP3.pl" - it works and i have emails in the OTRS-Queue. If i run "cron otrs", an error message appears:
cron: can't lock /var/run/cron.pid, otherpid may be 612: Resource temporarily unavailable<< What have i done wrong?
Check if your crond is running (rccron status/rccron start). Then check your OTRS postmaster_pop3 cronjob (/opt/otrs/var/cron/postmaster_pop3) and restart your OTRS service (rcotrs restart) then all OTRS cronjobs are reloaded.
2) If i try to send an email, it takes 5-10 secs to get sent it. Why? The Config.pm contains the following matter: $Self->{SendmailModule} = 'Kernel::System::Email::SMTP';
$Self->{SendmailModule::Host} = 'srv-exchange2k';
$Self->{SendmailModule::AuthUser} = 'otrs';
$Self->{SendmailModule::AuthPassword} = 'password';
(it is an exchange-server)
If it still takes 5-10 secs then you could configure the local MTA (e. g. sendmail or postfix) to deliver email to your exchange-server. OTRS delivers emails to the local MTA and this takes just a short time. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl