Hello!

I just inherited the job of updating our production IT HelpDesk server from a IT tech that is no longer here.  Due to the nature of our setup in cannot be down for very long, which is why it was left to get so far behind.

The server is currently running on OTRS 3.1.3 on a Ubuntu Linux 12.04 LTS server.

I looked at the documentation for the process of upgrading here:
https://otrs.github.io/doc/manual/admin/3.2/en/html/upgrading.html

It sounds like I have to update from to every subversion e.g. 3.1.3 -> 3.1.4 -> 3.2.1 -> 3.2.2.... etc..

You get the idea. :)

Is there a way to fast track theses updates? The idea is that we want to be on OTRS 5 once it is released.

Is is possible to just perform fresh install of the latest OTRS and import and upgrade the database?

Thanks. :)