Re: [otrs] Help on Survey module.

7 Jul 2009


      Related to this: if you have set things in the expected manner in
sysconfig, and have created a survey and set it to Master, and surveys
are not being sent out when you close a ticket in that queue.. how do I
go about debugging it? What information would be useful?

Pablo Graterol wrote:
...
Hi,
1) Create a new survey
2) Survey status must be Master
3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
(0.1 for example.)
4) That´s it. Every time a ticket is closed on the queues you selected,
an email will be send tu the customer with the custom message ans a 
link to the survey.
I hope this helps!
regards!
On Tue, Jul 7, 2009 at 12:39 AM, N Patil mailto:N.Patil@lntinfotech.com> wrote:
Hi,
I have successfully implemented in my windows environment but dont
    know how to implement/configure Survey module.
    I can create survey but it does not send an email/notification to
    user about survey? does anyone know how to do that?
any help will be appriciated. thanks in advance.
- nilesh
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